Refund & Cancellation Policy

You may cancel any order before your region's order cutoff (typically Thursday 5pm ET for this Shabbos) for a full refund to your original payment method. Refunds land in 5–10 business days depending on your bank.

Once the cutoff passes, your package has already been prepared. We can't refund the order in cash, but we'll happily issue equivalent store credit good for any future order.

If anything arrives damaged, missing, or incorrect, contact us with a photo within 24 hours of pickup or delivery. We'll refund or replace the affected items — your choice.

Skip any upcoming week from your account. Skipping applies a one-week credit to your next invoice — you'll only be billed for weeks you receive. You can cancel a subscription anytime from the billing portal; access continues through the end of the paid period.

Please contact us first — we resolve nearly every issue faster than a bank dispute can. Reach us at your account's support email before opening a chargeback, and we'll respond within one business day.